Expert ServiceNow support, at a cost you control
Our certified team in Mohammédia, Morocco, runs and evolves your ServiceNow platform on European working hours, in French and English, for a monthly budget agreed in advance rather than the cost of an in-house team.
Why nearshore rather than offshore or in-house
A lower cost base than an in-house team, without the time difference and the language barrier of a distant offshore centre.
A lower, predictable cost
A Moroccan cost base and a shared team: you pay for the capacity you use, without recruiting, training or replacing ServiceNow profiles yourself.
The same working day
Morocco is at most one hour from Paris, Brussels or Geneva. Your users and our team work the same hours, so a question asked in the morning is answered the same day.
French and English
The team works in French and English, with your users and with your IT. No language barrier in tickets, meetings or documentation.
What the support covers
One team for the day-to-day running of the platform and for the small changes your users ask for, so nothing waits for the next project.
Level 2 and 3 platform support
Analysis and fix of platform incidents: broken flows, scripts, integrations, notifications or access rights.
Small enhancements
Catalog items, forms, flows, reports and dashboards requested by your teams, handled from a backlog you prioritise.
Upgrades and patches
Preparation and testing of the twice-yearly family upgrades and patches, including skipped records and regression tests.
Platform health
Instance scans, performance checks and a technical debt list, so problems are fixed before your users notice them.
Administration
Users, groups, roles, data fixes and the routine administration that takes time away from your internal team.
Documentation and knowledge transfer
Everything we change is documented, so your platform never depends on what only we know.
How the cost stays under control
You choose a model, we agree on a monthly budget, and every month you see exactly what it was spent on.
Run
Monthly capacity
A fixed number of support days each month for incidents, administration and small requests.
- Fixed monthly budget
- Capacity reviewed every quarter
- Suited to a stable platform
Run + evolve
Support and roadmap
The same monthly capacity, plus an enhancement backlog that we prioritise with you every month.
- One team for run and changes
- Monthly backlog review
- Suited to a platform that keeps growing
On demand
Prepaid pool
A block of days you draw from when you need it, for occasional support or a peak of activity.
- No monthly commitment
- Consumption reported in real time
- Suited to occasional needs
A monthly report
Tickets handled, time spent and what is planned next: you see where every day went.
Terms set in the contract
Coverage hours and response times are written in the contract, not promised on a web page.
Reversible by design
With the documentation we keep up to date, you can bring the support back in-house or hand it to someone else.
How we take over your support
The handover is gradual: your current team or supplier stays in the loop until we have proven we can run the platform alone.
- 1
Instance review
We review your instance, your open tickets and your current support process to size the model and the monthly budget.
- 2
Knowledge transfer
Your current team or supplier walks us through the platform, its customisations and its integrations, and we document what is missing.
- 3
Shadow period
We handle tickets alongside your current team, who can step in at any time, until both sides agree we are ready.
- 4
Steady run
We take over the support, report every month and review the capacity with you every quarter.
Let’s size your support together
Tell us about your instance, your ticket volume and your current setup: we come back with a model and a monthly budget, in writing.