ServiceNow
Targeted Communications in ServiceNow: Why Email Template Selection Is Limited Without CSM
ServiceNow Targeted Communications: ITSM & CSM Limitation
Aug 27, 2026 8 min
Insights & Resources
Master Enterprise IT & ServiceNow
Explore expert tutorials, industry trends, and strategic guides to accelerate your digital transformation and optimize IT workflows.
Automation
Flow Designer or Business Rule: the Decision Table
The deciding factor between Flow Designer and a Business Rule is not low-code, it is where the logic sits in the transaction.
Aug 25, 2026 9 min
ITOM and CMDB
Why Your CIs Keep Duplicating Despite Discovery: Understanding the IRE
Discovery does not de-duplicate your CMDB. How the IRE identifies CIs, and the four real causes of duplicate configuration items.
Aug 25, 2026 8 min
Platform news
Australia and cross-scope access: your integrations can break quietly
The Australia release tightens cross-scope access in ServiceNow, and the default depends on how your instance was created. What to check before upgrading.
Aug 25, 2026 7 min